Terms and Conditions
Thalman Estate conforms to the
criteria outlined by the new CPA (Consumer Protection Act) effective
1 April 2011.
Thalman Estate operates on cash on
delivery (COD) basis. All goods ordered must be paid for on delivery
or collection, or where a third party is used for such delivery,
payment should be made prior to goods being sent.
Thalman Estate reserves the right to
change interest on all overdue amounts / accounts.
Ownership of goods shall remain
vested in Thalman Estate until the purchase price has been paid in
full and any discount given will be revoked if the amount owing
exceeds 30 days.
In the event of an attorney being
instructed to collect any overdue amounts owing by the customer to
Thalman Estate or to institute any legal proceedings for any amounts
owed to Thalman Estate by the customer, the customer shall be liable
for all applicable costs.
Thalman Estate offers free delivery
in the greater Cape Town CBD, details of which are available on our
website. Any other deliveries will be sent via our nominated carrier
and the freight and insurance charge will be for the customer/
purchaser’s account. Risk shall pass onto the customer/ purchaser
once proof of delivery (POD) is signed.
The person receiving the order will
be required to sign the proof of delivery to indicate that each item
has been received undamaged and sealed in its original packaging.
Should the item be damaged or the packaging not in place, this must
be indicated on the proof of delivery/ receipt and the company/
carrier representative and the person receiving the item must both
sign the proof of delivery/ receipt to this effect. This item may
then be returned to Thalman Estate.
Thalman Estate cannot be held liable
under its guarantee policy for any damage visible at the time of
collection or acceptance of delivery that was not indicated on the
proof of delivery/ receipt by the customer.
Delivery of goods will be to door of
customer‘s residence or place of business.
Thalman Estate is not liable for any
damages caused by the carrier’s delivery vehicle to the customer’s
residence, structure or to persons/ possessions at the residence.
Thalman Estate quotes and invoices
are valid for 7-days only.
Thalman Estate pricelist vary
intermittently and are subject to fluctuations in the exchange rate.
Please ensure that you order the
correct goods for your needs. In the event that you find that the
goods are unsuitable/ incorrect and that the mistake was due to your
negligence and returns them, a delivery charge will apply.
Thalman Estate shall not except any
claim on goods once opened by the customer unless submitted in
writing and received by Thalman Estate within 48 hours of proof of
delivery/ receipt of goods. Should the customer fail to communicate
a claim as detailed above, the customer shall be deemed to have
accepted the goods as being in good order and condition in all
Thalman Estate reserves the right to
appoint a representative of the company to inspect the item returned
before a refund or replacement is considered. Sale or shop-soiled
items will not be considered for refund or replacement.
If a refund is provided it will be in
the same form of payment tender as originally made by the customer.
Thalman Estate shall not accept any
claim unless the goods are returned in the original, undamaged
container and will not refund purchases where for hygiene reason it
would not be viable to resell, unless there is a recognised fault
with that product.
Thalman Estate shall not be liable
for any loss of profits, loss of savings, or any other actual or
consequential damage of whatsoever nature arising from any defect in
The customer bears the cost of any
unsuccessful claim lodged by Thalman Estate with the producer /
manufacturer of the goods on behalf of the customer.